Frequently Asked Questions

About Art Exploration

Q. I am a complete beginner. Can I join the workshop?

Yes, it is suitable for any level from novice to amateur level artist. Nevertheless you must join our Painting Introductory Workshop before you attend the first lesson of Art Exploration. This allows us to understand your strength, and yet allows you to understand our teaching methodology. Thus prepare you in the continuous learning.

Q. What is the age limit?

The program is suitable for any age from 14 years old and above.

Q: Will materials will be provided?

Materials are not included in the package fee. You may buy materials from us or bring your own. Nevertheless, you can use shareable items like easel, oil wooden palette, oil brush washer or acrylic washer, painting knife and double dipper (for oil medium) provided in our studio.

Q: What medium can I use in Art Exploration workshop?

Except watercolour, you may use oil(@ istanapark only), acrylic, charcoal or pencil drawing. You will receive personalised guidance from our devoted art Instructors according to your progress. For watercolour study, you are expected to join our Watercolour Exploration Workshop.

Q: Can I do drawing?

Feel free to let us know if you would like to do drawing.

Q; Can I do watercolor?

We encourage you start with oil or acrylic first. Due to the opacity of the medium, you can easily correct any mistakes made. Thus allows you to gain solid foundation of drawing and colors mixing through actual experience of error rectification.

Q: Can I switch to different medium in between the package?

You may do so, please get advice from our instructors.

Q: If I do drawing, what is the materials i need?

A3 size drawing block and pencil(HB, 2b, 4B, eraser, sharpener) or charcoal pencil(kneadable eraser)

Q: How many Art Exploration time slots do you have every week?

At Istana Park 15 time slots, each 1 to 2 classes. Except Wednesday, public holiday, New Year and Christmas’s eve.
For other centres, please find out from us.

Q: What is the class size of Art Exploration Workshop?

3-16 learners per Instructor. Majority of the learners are experienced and requests light guidance only. Normally no more than 3 beginners in a class.

Q: Will I get guidance from one instructor only?

Art should not have standard answers. You stand opportunities to receive guidances from different instructors(depending on their availability which may vary every week). We strive to expose different knowledge to our learners which benefits them in long term.

Q: When must I start workshop after signing up

Within our offer validity period. The package term period will start on the following day of the session date you select for Painting Introductory Workshop.

Q: Do I have to stick to same time slots every week.

For Istana Park, time slot may be booked flexibly as per your plan as guidance is provided in each lesson based on progress of your painting. For details, please see Booking terms and conditions below.

About your Art Exploration Package

Q: How and when should I start my package?

You are expected to attend your Painting Introductory Workshop first, follow by Art Exploration Workshops by booking. For new customers, you may start Art Exploration Workshop anytime within 3 months after signup of your package. In the unlikely circumstance you didn’t manage to start your package. Your package term will be automatically started after 3 months.

Q: Can I attend Art Exploration first before Painting Introductory Workshop?

Unless you are experienced learners with the approval of our art instructor, you are advised to attend Painting Introductory Workshop first before Art Exploration. It will allow you to learn better in our Art Exploration Workshops.

Q: Can I choose my art instructor?

Yes, you may do so easily when you make booking online. You will be able to see name of art Instructor for each class. Normally, we will try arrange same instructor for same time slots on regular basis, except in the case of artist’s leave or emergency.

Q: Should I stick to same instructor every Art Exploration class I attend?

No need, you may attend class of any Instructors as you want. You are encouraged to do so to gain various opinions that benefit your development of creativity and personal style in long term. Nevertheless for those wish to get a more structural guidance, you may choose to stick to same art instructor from time to time according to your need.

Q: What happens if I couldn’t finish all my lessons after term ends

As help option, we allow roll-over of maximum 2 lessons to next 8-lesson package you signed up if any.

Q: Can I request for pause of package?

We do give exception only for hospitalization and pregnancy reason. For other reasons, you may opt to upgrade to longer term packages.

Q: Can I transfer my unused lessons to others?

Maximum one transfer is allowed. Lessons may be transferred with expiry date of package remained unchanged. Person taking over must sign up and attend the Painting Introductory Workshop prior the taking over.

Q: Can I convert my package to package with longer term?

Yes, before your current package term ends, top up difference of the prices and an administrative charge of $30 payable.

About Art Immersion

Q: What is art immersion?

Art immersion is free & easy painting session without art instructor around for additional own painting time before your package expires.

Q: What is the available timing of art immersion?

Any weekday day time when there are no ongoing workshops or events. Booking is required.

Q: How many art immersions can i attend?

According to number of art immersions offered to you and taken up, subjected to maximum 1 immersion booking per week within your package term period. Additional immersion session of 2.5 hour may be added at $20 each. Unused immersion sessions upon package term expiry will be forfeited.

About how to Sign Up

Q: I am ready to start my art learning journey! How do I sign up and make payment?

Just send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or leave your details at the contact form. Our manager will get back to you asap.
You may make online payment through Paypal to account This email address is being protected from spambots. You need JavaScript enabled to view it. or paynow qr code. You can also pay us by wire transfer to our bank account in Singapore: UOB current account (branch code 343) 389-300-280-2(please indicate your name on transaction), Account Name: Chankerk Fine Arts Pte Ltd, if you prefer. Or by cash, credit/nets card at the studio or cheque issued to “Chankerk Fine Arts Pte Ltd”

How to book Art Exploration lessons

Q: How to book Art Exploration lessons and what are the rules and regulations?

Booking of lessons is only need for Flexible Schedule Package holders@Istana Park. You will be given an user ID for booking online upon signing up the package and having attended of Painting Introductory Workshop. Booking can be done through website Booking Button (24-hour online booking system).

For Istana Park, booking can be done through website Booking Button (24 hours online booking system). Earliest 2 weeks, latest 1 hour before the lesson starts. Cancellation of lessons can be done 24 hours before lesson starts. Lesson will be forfeited for absence.

For other centres, no booking is required. If any lesson is missed in the first 8 weeks, replacement of 2 lessons maximum will be given in the last 2 weeks of the package

Exceptional cancellation request within 24 hours due to sick reason must be furnished with a medical certificate. There will be no lessons on public holidays.

About Active Learning Credit

Q: What is Active Learning Credit?

We understand art learning can be endless. In support of many of our new members who taking art as a lifelong learning. We provide Active Learning Credit as a form to subsidise their tuition fees when they renew their Art Exploration Workshop. Check with our sales staff on amount usable for each package renewal. This credit cannot be cash back and is not transferable to another members.

About Material Set

Q: What are the items included in your material set?

For oil set
-7 tubes of 60 ml assorted brand premium quality oil paints (Titanium White , Cadmium Yellow hue, Viridian, Carmine, Bright Red, Ultramarine Blue and Burnt Sienna).
-one painting knife, 4 natural hair flat brushes of various size, one 100ml quick drying painting medium, 500ml biodegradable turpentine and one plastic storage toolbox.

For acrylic set
-8 tubes of 70 ml assorted brand premium quality acrylic paints (Titanium White , Yellow Ochre, Cadmium Yellow hue, Phthalo Green Carmen, Cadmium Red, Ultramarine Blue and Burnt Sienna).
-one A4 size disposable palette, one painting knife, 4 nylon flat brushes of various size and one plastic storage toolbox.

*In the circumstance of supply shortage, items may be replaced with other brand with similar value.
Loan of wooden palette for oil and brush washer available at studio.

Q: How and when do I claim my material set?

You may email us to make an appointment and claim anytime at our studio during opening hours after making your payment.

About Our Refund Policy

Q: What is your refund policy?

All fees are not refundable except due to pregnancy and hospitalization reasons. Medical report are expected for such circumstance. Refund amount will be cost of unattended lessons only(excludes lessons bring forward from other package), minus transaction fee if there is any.

Q: When can I get the refunded money requested?

We will refund the money by quick cheque deposit into your bank account within 2 weeks upon reception of a refund application form from you.

About membership

Q: What is the benefits of the membership?

We tend to enrich your art learning journey with us. The 1-year membership entitles you to enjoy discount for other payable art events held by us.